Atento S.A. delivers customer relationship management (CRM) and business process outsourcing (BPO) services and solutions internationally, with operations spanning Brazil, the Americas, Europe, the Middle East, and Africa. The company provides extensive front and back-office support, including sales, customer service, technical assistance, debt collection, and various administrative tasks. Atento serves a broad spectrum of clients, primarily within the telecommunications, financial services, consumer goods, retail, public administration, healthcare, travel, transportation, logistics, technology, and media industries. Services are facilitated through a multi-channel approach, utilizing digital platforms such as SMS, email, chats, social media, and mobile applications, alongside traditional voice communication. Established in 1999 and headquartered in Luxembourg, the company was previously named Atento Floatco S.A.