Medallia, Inc. delivers an enterprise Software-as-a-Service (SaaS) platform to clients across North America, Europe, the Middle East, Africa, and other international markets. This sophisticated platform employs deep learning artificial intelligence to meticulously analyze both structured and unstructured data derived from various touchpoints, including human interactions, digital engagements, and Internet of Things devices. Medallia's diverse product portfolio enables organizations to capture critical signals through tools such as Medallia Conversations, Crowdicity, Digital, Employee Ideas, LivingLens, Social, and Zingle. For comprehensive analytics, insights, and AI-driven intelligence, it offers solutions like Medallia Predictive and Prescriptive Analytics, Theme Explorer/Text Analytics, Journey Analytics, and CX360. Moreover, to facilitate internal action on customer experience insights, the company provides applications such as Medallia Applications, Mobile, Voices, and Org Sync. Complementing its platform, Medallia also extends professional services, including managed support and implementation. The company serves a broad range of industries, notably retail, technology, manufacturing, financial services, insurance, and hospitality. Founded in 2000, Medallia, Inc. maintains its headquarters in San Francisco, California.